Verizon will lock a master account or sub account mailbox if there is no e-mail activity or if the mailbox is “idle” for 120 days.
A Mailbox is considered "idle" or "Dormant" if the following occurs:
- Customer does not use or access Verizon Portal (Verizon Central), Webmail, or POP client (Outlook, Outlook Express) for at least 120 days.
When a mailbox is locked:
- Any messages sent to that e-mail address will bounce back to the sender as undeliverable.
- Any messages already in the mailbox will remain until the mailbox is removed.
- Any alias associated with the e-mail address will remain.